Refund policy
Returns/Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ALL BOOTIES ARE FINAL SALE. Please refer to our bootie size chart to ensure you are ordering the correct size. To be eligible for a return, your item must be unused and in the same condition that you received it. Gift Cards returns are not accepted. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery is not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We cannot guarantee that the same item you originally ordered will be available for exchange. If that is the case you will be given store credit for the amount of the item. If you need to exchange it for the same item, send us an email at kara@wildwonderco.ca and send your item to: Wild Wonder Co, 8 Wabossa Street, Garden River Ontario, Canada, P6A 6Z8
Return shipping
To return your product, you should mail your product to: Wild Wonder Co, 8 Wabossa Street, Garden River, Ontario, Canada, P6A 6Z8 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.